Paying your bill
Your 30 days start the day we switch you on, not the first of the month. Pay before they run out and nothing changes. If they do run out, the connection pauses until the payment lands, then comes back on its own.
How to pay
Pay via M-Pesa using the details sent to you by SMS, or call support for your account number and payment details.
M-Pesa is what nearly everyone uses. Cash at the office and bank transfer are fine too. Whatever you use, put your account number as the reference, otherwise we have to go looking for whose payment it is and that delays you.
Your account number
You got it at installation and it's on the payment reminders we send. Lost it? Call or WhatsApp support from the phone number we have on file and we'll tell you straight away.
Paid but still off?
Give it ten or fifteen minutes. If it's still off, forward the M-Pesa confirmation message to support on WhatsApp with your account number and we'll match it by hand.
Changing to a different package
Tell support which one you want. It usually takes effect from your next 30 days and nobody needs to visit.