Help Center
For existing customers. The common things are below. If yours isn't, call or WhatsApp support and a person will sort it.
The usual things
Change my Wi-Fi name or password
For the Tenda routers we install. Two minutes.
Pay my bill
How the 30 days work and how to pay.
My internet is down or slow
Four things to check before you call.
I don't know my account number
Where it is, and what to do if you lost it.
Is my speed what I pay for?
Run a test against our own server.
Other questions
How much is installation?
It depends on where you are and the speed you want. Most installations come to somewhere between Ksh 9,500 and Ksh 14,500. We give you the exact figure after the survey, and the survey is free.
Do I pay before you install?
No. We install, you test it, and you pay once you are happy. If it does not work the way we said, you do not pay.
How long does the installation take?
About two hours once the technician is on site. Add a bit more if the mast needs to go up high or the cable run is long.
Is it really unlimited?
Yes. There is no data cap and no fair-usage policy on any of our packages. The speed is the only thing that differs between them.
Can I get more than 20 Mbps?
Yes. Business packages go up to 30 Mbps, and dedicated links go up to 1 Gbps at a wholesale rate per Mbps. Price one with the calculator or call sales.
What kind of connection is it?
Mostly fixed wireless: a small radio on your roof pointing at one of our masts, and a Wi-Fi router inside. In some places we use fibre or LTE. The survey decides.
How do I pay each month?
By M-Pesa, cash at the office or bank transfer. Your 30 days run from the day we switched you on. If you are not sure of your account number, call or WhatsApp support and we will tell you.
Can I move to a faster package later?
Yes, just tell support. It usually does not need a visit.
What if something goes wrong?
Call or WhatsApp the support line. Most things get sorted remotely. If not, a technician comes out.
Do you see what I browse?
No. We provide the connection and that is it.