Internet down or slow?
Before you call, these four checks fix most of it. If they don't, call, and tell us what you already tried.
1. Has the 30 days run out?
If so, the connection pauses by itself and comes back a few minutes after you pay. How to pay.
2. Is everything powered?
There are two things to check: the Wi-Fi router, and the small power adapter for the radio on the roof. Both should have lights on. After a power cut, give them two or three minutes to find the mast again.
3. Switch it off and on
Yes, really. Unplug the router and the radio's adapter, count to thirty, plug them back in, and wait two minutes before you test.
4. Try one phone, next to the router
If that works fine but the TV in the other room doesn't, the problem is distance or the device, not the connection. Move closer or restart the device.
Still nothing? Tell us
Call or WhatsApp support. Have your account number ready and tell us when it started. Business customers go to the front of the queue.